Management Model Oriented to Customer Satisfaction (TQM) in Gontor Islamic Boarding School (Study Case in Gontor Campus 7)

Authors

  • Cecep Abdurrouf Hamidi Universitas Islam Negeri Riau

DOI:

https://doi.org/10.21111/educan.v3i1.3565

Keywords:

Total Quality Mangement (TQM), Customer Satisfaction, Gontor Educational Institutions.

Abstract

Education is an important foundation to build human personality andcivilization. In the era of globalization as we feel today, it is a challenge to face theworld of education. Especially to resolve mental crisis of the younger generation.To satifiste expectations of parents, educational institutions must work harder toimprove a quality of education.The improvement quality of education is'nt beseparated from the improvement of quality management. Total Quality Management(TQM) is an approach in running a business totality, organizational competitionthrough improving products, services, people, processes and the environment. toachieve customer satisfaction. Gontor is an islamic institution provides the bestservice by educational management model, that satisfaction can be seen from theincrease and intereste a parents who send their children to this islamic institution, ifother educational institutions can take something can be applied to improving thequality of management. So can improved quality and competitiveness in education market, especially to cure mental crisis of young generation.

References

Fattah, Nanang. 2004. Landasan Manajemen Pendidikan, Cet VII, (Bandung:Remaja Rosdakarya).Fattah, Nanang. 2009. Landasan Manajemen Pendidkan, (Bandung:Rosdakarya).Fauzi, Imron. 2012. Manajemen Pendidikan Ala Rasulallah, (Yogyakarta:Ar-Ruzz Media).Handoko, Hani. 2014. Manajemen Personalia dan Sumberdaya Manusia,(Yogyakarta: BPFE Yogyakarta).Indana, Nurul. Implementasi Total Quality Management (TQM) dalammeningkatkan mutu pendidikan, Al-Idaroh Jurnal Studi ManajemenPendidikan Islam LP3M STIT Urwatul Wutsqo Jombang, ISSN: 25498339/eISSN:2579-3683,Vol1, No. 1, Maret2017.Mundir,Konsep Manajemen Mutu Terpadu, Jurnal JP3 Pendidikan danPengembangan Profesi STKIP Lumajang, ISSN: 2088-0170, Vol. 2, No.1, Maret 2012.Nasution, M. Nur. 2015. Manajemen Mutu Terpadu, Edisi III, cet ke-I, (GhaliaIndonesia).Nursanti, Ririn. Manajemen Peningkatan Akhlak Mulia di Sekolah BerbasisIslam, Jurnal Kependidikan Universitas Negeri Yogyakarta, ISSN:0125-992X Vol. 44, No. 2, November 2014.Panitia Peringatan 90 Tahun Pondok Modern darusslam Gontor, 2016. JejakSejarah Pondok Modern Darussalam Gontor, (Ponorogo: DarussalamPress).Sanusi, Ahmad. 2014. Pembaharuan Strategi Pendidikan, Filsafat,Manajemen, dan Arah Pembangunan Karakter Bangsa, (Bandung:Nuansa Cendikia) Subroto, B. Suryo. 2004. Manajemen Pendidikan di Sekolah, cet I, (Jakarta:Rineka Cipta).

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Published

2019-02-01

How to Cite

Hamidi, C. A. (2019). Management Model Oriented to Customer Satisfaction (TQM) in Gontor Islamic Boarding School (Study Case in Gontor Campus 7). EDUCAN : JURNAL PENDIDIKAN ISLAM, 3(1), 160–182. https://doi.org/10.21111/educan.v3i1.3565

Issue

Vol. 3 No. 1 (2019)

Section

Articles

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  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).