Analysis of the Potential Application of the PDCA Method to Reduce Fuel Losses at Petrol Stations

Abstract

Fuel oil (BBM) losses are a problem that is often faced by energy distribution service units such as Fishermen's Public Fuel Filling Stations (SPBUN), especially related to the difference between physical stock and administrative records. This study aims to analyze the conditions and patterns of fuel losses and examine the potential application  of the Plan–Do–Check-Act (PDCA) method as a sustainable improvement approach in reducing  fuel losses at petrol stations. This study uses a qualitative approach with a case study design. Data was collected through field observations, semi-structured interviews, and analysis of operational documents related to the process of receiving and dispensing fuel. The results of the study show that  fuel losses are influenced by several main factors, including human factors (operator accuracy and recording discipline), work methods (measurement and administration procedures that have not been optimally standardized), machinery or equipment (accuracy of dispensers and measuring instruments), and operational environmental factors. The implementation of the PDCA framework shows significant potential in improving operational processes through strengthening planning, implementation of controls, periodic evaluations, and standardization of work procedures. With the systematic implementation of PDCA, companies have the potential to reduce  fuel losses, improve stock control accuracy, and improve operational efficiency in a sustainable manner. The findings of this study are expected to be a basis for consideration for management in optimizing the fuel stock control system and improving the operational performance of SPBUNs.