Pengembangan Aplikasi Cuci Sepatu Berbasis Android Pada Sepatu Bersih

Authors

  • Aditasha Fadhila Ramdani Universitas Brawijaya
  • Muhammad Aminul Akbar Universitas Brawijaya
  • Bondan Sapta Prakoso Universitas Brawijaya

Keywords:

binatu, sistem informasi, android, waterfall, proses bisnis, UEQ

Abstract

Abstrak Sepatu Bersih adalah penyedia jasa perawatan sepatu dengan salah satu layanannya berupa gratis antar jemput untuk pencucian sepatu di Kota Malang dengan pemesanan melalui WhatsApp. Layanan tersebut memiliki beberapa permasalahan seperti pelaksanaan proses bisnis dilakukan dalam waktu yang lama karena harus membalas pesan pelanggan, pencatatan pesanan dilakukan secara manual dan catatan pesanan rawan hilang. Pengalaman pengguna pelanggan juga tidak optimal karena harus mengisi form pemesanan melalui WhatsApp dan menunggu balasan shopkeeper. Berdasarkan permasalahan tersebut maka dikembangkan sistem informasi berbasis Android dengan basis data Firebase untuk layanan antar jemput cuci sepatu menggunakan model pengembangan waterfall. Selain itu akan dimodelkan proses bisnis layanan saat ini, dengan media WhatsApp, serta proses bisnis usulan, dengan media aplikasi. Pengujian pada sistem ini adalah simulasi waktu proses bisnis saat ini dan usulan, pengujian validasi kebutuhan fungsional sistem dan uji statistik perbandingan pengalaman pengguna yang diukur dengan User Experience Questionnaire (UEQ) untuk menentukan signifikansi perbedaan layanan saat ini proses layanan usulan. Hasil penelitian ini adalah proses bisnis usulan memiliki waktu rata-rata dan total yang lebih singkat, pengujian validasi berhasil memenuhi seluruh kebutuhan fungsional sistem serta nilai pengalaman pengguna aspek UEQ layanan Sepatu Bersih memiliki perbedaan signifikan ke arah pengalaman pengguna yang lebih baik setelah menggunakan sistem. Kata kunci: binatu, sistem informasi, android, waterfall, proses bisnis, UEQ   Abstract [The Development of Android-Based Shoes Washing Application on Sepatu Bersih] Sepatu Bersih is a shoe care service provider with one free pickup/delivery service for shoe washing in Malang City by ordering via WhatsApp. This service has several problems, such as implementing business processes taking a long time because you have to reply to customer messages, noting orders are done manually, and order records being prone to being lost. The customer's user experience is also not optimal because they must fill out the order form via WhatsApp and wait for the shopkeeper's reply. Based on these problems, using the waterfall development model, an Android-based information system was developed with the Firebase database for shoe-washing pick-up services. In addition, the current service business processes that use WhatsApp will be modeled as proposed business processes that use the app. Tests on this system are time simulations of current and proposed business processes, validation testing of system functional requirements, and user experience testing using the User Experience Questionnaire (UEQ) with statistical tests to determine the significance of the current service difference in the proposed service process. This study concludes that the proposed business process has a shorter average and total time, the validation test successfully fulfills all functional requirements of the system, and the user experience value of the UEQ aspect of Sepatu Bersih service has a significant difference towards a better user experience after using the system. Keywords: laundry, information system, android, waterfall, business process, UEQ

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Submitted

2023-01-24

Accepted

2023-12-05

Published

2023-12-05

Issue

Vol. 8 No. 2 (2023): November

Section

Articles

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Copyright (c) 2023 Aditasha Fadhila Ramdani, Muhammad Aminul Akbar, Bondan Sapta Prakoso

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