Analisa Tingkat Kematangan Sistem Informasi Akademik STMIK Amik Riau Menggunakan ITIL V3 Domain Service Operation

Authors

  • M. Khairul Anam STMIK Amik Riau
  • Nora Lizarti STMIK Amik Riau
  • Aniq Noviciatie Ulfah STMIK Amik Riau

DOI:

https://doi.org/10.21111/fij.v4i1.2810

Keywords:

STMIK Amik Riau, ITIL V3, Maturity Level, Service Operation

Abstract

AbstrakSTMIK Amik Riau menggunakan sistem informasi akademik dalam memberikan pelayanan terhadap mahasiswa dan kegiatan akademik lainnya seperti e-KRS, e-EDOM, Labkom, e-library, e-ktm, e-BAAK, PMB, dan lain sebagainya. Evaluasi sistem merupakan salah satu cara untuk mengetahui sistem dapat berjalan dengan baik dan optimal dalam memberikan layanan yang lebih efektif dan efisien. Audit TI digunakan untuk mengukur tingkat kematangan (maturity level) dari SIASAR dan memberikan rekomendasi terhadap sistem. Penelitian berfokus pada terhadap mahasiswa sehingga framework audit Information Technology Infrastucrure Library (ITIL) v3 sesuai karena terdapat domain khusus yang dapat mengukur tingkat kematangan dari SIASAR yaitu Domain Service Operation. Analisa berupa penyebaran kuisioner kepada pengguna atau yang terlibat dengan sistem secara langsung SIASAR. Berdasarkan perhitungan sistem SIASAR masih pada level 2 (repeatable) dengan nilai 1,78 dimana sistem SIASAR saat ini sudah memiliki sebuah tingkat kedisiplinan dan kepatuhan terhadap peraturan dan standar operasional yang berlaku.  Rekomendasi yang dapat diberikan berupa peningkatan proses pendokumentasian, standarisasi, dan pengukuran serta pencatatan pada seluruh unit yang ada pada STMIK Amik Riau.Kata kunci: STMIK Amik Riau, ITIL V3, Maturity Level, Service Operation Abstract[Maturity Level Analysis of Academic Information Systems STMIK Amik Riau using ITIL V3 Domain Service Operation] STMIK Amik Riau uses academic information systems in providing services to students and other educational activities such as e-KRS, e-EDOM, Labkom, e-library, e-KTM, e-BAAK, PMB, and so on. System evaluation is one way to find out the system can run well and optimally in providing more effective and efficient services. IT audits are used to measure the maturity level of SIASAR and provide recommendations on the system. The research focuses on students so that the Information Technology Infrastructure Library (ITIL) v3 audit framework is appropriate because there is a unique domain that can measure the maturity level of SIASAR, namely Domain Service Operation. The analysis is in the form of distributing questionnaires to users or those involved with the SIASAR system directly. Based on the calculation, the SIASAR system is still at level 2 (repeatable) with a value of 1.78 where the SIASAR system currently has a level of discipline and compliance with applicable regulations and operational standards. Recommendations can be given in the form of improving the process of documentation, standardization, and measurement and recording of all units in STMIK Amik Riau.Keywords: STMIK Amik Riau, ITIL V3, Maturity Level, Service Operation

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Submitted

2019-01-14

Accepted

2019-03-17

Published

2019-05-10

Issue

Vol. 4 No. 1 (2019): Mei

Section

Articles

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