Analisis Tingkat Kepuasan Pembelajaran Bahasa Arab bagi Mahasiswa Baru UNIDA Gontor 2024

Abstract

This study aims to measure student satisfaction with the Arabic language learning program at Universitas Darussalam Gontor. Using a descriptive quantitative approach, data were collected through a Likert-scale questionnaire involving 136 second-semester students. The assessment was based on five main indicators: Reliability, Assurance, Tangible, Empathy, and Responsibility. The results indicate that overall student satisfaction is in the "moderately satisfied" category, with an average score of 3.3. The Empathy indicator achieved the highest score (3.5), reflecting students' appreciation for the attention provided by instructors. However, the Reliability and Assurance aspects received the lowest scores (3.0), particularly concerning punctuality and the relevance of teaching materials. This study highlights the need for improvements in these areas to enhance the effectiveness and quality of the Arabic language learning program. These findings are expected to provide a strategic foundation for developing better curricula, teaching methods, and academic services. Keywords: Student Satisfaction, Arabic Language Learning